Customer service system is an important part of outstanding enterprises. We have established a complete service system covering product technical support, after-sales service support and product accessories support. We provide customers with truly valuable services and help customers use products better. It embodies the core service concept of "good customer service image, good technology, good customer relationship, and good brand". Provide extensive, comprehensive and fast services enable customers to experience ubiquitous satisfaction and trustworthy intimate feelings.
Pre-sales service: We have a professional customer service team to communicate with customers. Our service team will confirm detailed product name, product model, product list and use department, etc. Then our service team will reflect it to our sales.
Solution: Our sales will confirm with customers detailed information of products, then make price list according. Sometimes, our sales will make 2 to 3 price lists, including standard, middle and high configuration for customers to choose.
Delivery: In general cases, all products will be sent within 7 workings after complete payment received. If in special time, for example, a week before our holiday, we don’t have enough products in stock, we will inform our clients in advance to negotiate about delivery time. And if it’s OEM product, delivery time will be a little bit longer.
Technical training:We provide a variety of technical training service. First, customers can visit our company to learn our product technical after confirming date with our sales. It’s the best way for clients to master the product technical because our engineer will give on-site teaching. Second, if customers can’t visit our company, they can make an appointment with our technical staff for online guidance training. It’s also very convenient by mobile and laptop. The third,we have different installation video for different equipment set, according to the requirements of clients, we can provide installation video.
We provide 7*24 hours after-sales service support.
We regularly participates in medical equipment exhibitions at home and abroad, and establishes strategic partnerships with many domestic and municipal medical industry associations to comprehensively serve business development and create core values for partners.
On the day of confirming the receipt of the goods (subject to the logistics receipt time),if it is found that the goods have quality problems within one year(human damage except), please contact us, we can provide brand new product for replacement for free.
Free maintenance can be submitted if the product you ordered is found to have quality issues within 3 years (unartificial damage ). Once we confirm that it’s our product quality problem, we will do maintenance for free.
Besides, we are manufacturer, our products are constantly updated, product function also improved continually. In the future, if you think that the product you ordered is old, you are interested in updated product and want to renew the old one, please contact with our sales, we also have solution for it.
We are specialized in endoscopy equipment for more than ten years, mastered advanced production technology. All products are produced by ourselves, so, for customers who purchase our products, we can provide spare machine, spare parts and other support at any time that save the after-sales time for avoiding delivery delays, save shipping cost, and facilitate customers to solve problems in time.
© 2020 Shanghai Shiyin Photoelectric Instrument Co.,Ltd. All Right Reserved